Thank you for choosing Reefhotspot as your choice for premium aquarium animals and products. Carefully read the following rules that we follow for our shipments.
Livestock Guarantees and Shipments
We guarantee that all aquarium animals you purchase shall arrive alive or you will receive a replacement fish or store credit to purchase a new fish with. We then offer a 14 day guarantee on all products that do not have NG written in the subject title. If you purchase an animal with NG in its title then it is only eligible for our DOA (Dead on Arrival) Guarantee. They are not eligible for the 14 day guarantee because they have been deemed extremely sensitive towards shipping and aquarium husbandry.
In order to file a DOA claim, we must be notified within the first two hours of the package arrival at your home before we process the claim. Time dated pictures or videos must be emailed to (email@example.com) to start the claim process. Reefhotspot.com will replace your animal or issue a store credit code for the value of the lost animal. Store credit is not transferable. We will not replace replacement fish. Store credit will not be issued for shipping and packaging costs.
Reefhotspot will take payments in advance for fish currently in QT but any cancelled orders over one week will result in a 50% restocking fee.
For a more in depth explanation please follow the link to our live guarantee page.
Shipment Dates and Courier Information
Reefhotspot will not ship on any major U.S. holiday. We use FedEx primarily for our shipments. We offer shipments for Next Day Priority which arrive at 10:30AM in most areas for a flat rate of $39.99. We also offer FedEx Next Day which arrives at 3:00PM in most areas. For a more accurate ETA on your package please call your local FedEx office.
By clicking yes to the terms and conditions agreement, you are signing and stating that you will cooperate to the terms stated above.